Carry the situation forward.
Role, industry, jurisdiction, workforce size, connected-business pattern and completed public tools can stay available in the browser session.
ASK ONE
Ask almost anything. ONE works out what matters.
Tell ONE what you are trying to do in the words you normally use. Ask ONE can build a useful picture of your situation, join several approved ONE and safety subjects, show the connected workflow, help you decide what to explore next, ask one short question when it genuinely changes the answer, and tell you when the approved information is not enough.
ONE opens through a normal web link on phone, tablet or computer. Ask about home-screen setup, getting started or the planned website-to-ONE subscription pathway. See the phone guide →
ASK ONEPublic adviser
We use labour hire across three client sites. How would ONE work?
ONE would keep your own team separate from supplied workers, then connect the workplace, task and payer relationship only where it is needed.
Show me the flowCheck pricing
TRY ASKING ONE
Ask the questions that usually slow a purchase down.
How do ONE AI credits work?Do workers use AI credits every day?Can I upload 140 workers from Excel?Does uploading people create charges?How does GPS find the workplace?What if I am planning the work remotely?Can my labour-hire provider pay instead?What is the difference between a Safety Pack and worker acknowledgement?Do I need separate dashboards in ONE Solo?What is included in the initial ONE release?
YOUR ONE PICTURE
Tell ONE just enough to understand how you work.
This is not a registration form. Answer a few simple questions and Ask ONE will build a useful starting picture, carry it into the conversation and point you to the ONE capabilities most relevant to your situation.
Question 1 of 4
ASK ONE + CONTEXT INTELLIGENCE
Ask ONE should not make you explain your whole situation again.
When the visitor has already told ONE their role, industry, workplace pattern or jurisdiction, Ask ONE can use that context quietly and ask only for the missing fact that genuinely changes the answer.
Search the right knowledge before asking.
Use the current page, approved sources and remembered context to narrow the answer.
Clarify only what changes the answer.
For example, jurisdiction may matter for a regulatory question; workforce size may matter for Fair-Fit pricing.
Public context is not an operational safety record.
Ask ONE can explain and guide. Authorised live work decisions stay inside the authenticated ONE platform.
FIND THE ANSWER NOW
Ask almost anything relevant to ONE or workplace safety.
No need to know the name of a page, module or safety document. If one missing fact changes the answer, ONE asks for it. If the approved information is not enough, ONE says so.
HOW DO YOU WANT ONE TO HELP?Choose how ONE should respond. Changing the mode immediately reframes the current answer.
UNDERSTANDUse ordinary language and the current conversation.
CONNECTJoin several relevant ONE subjects in one answer.
CHECKAsk for jurisdiction or other context only when it matters.
SOURCEShow the approved pages behind the answer.
Ask the question you would normally email us.
Ask ONE searches the approved ONE knowledge behind this website, carries useful context forward, combines the most relevant sources and shows where the answer came from. Switch between Answer, Explain it simply, Show me and Help me decide to change the output without asking again.
ONE QUESTION CAN CROSS THE WHOLE PLATFORM
You describe the situation. Ask ONE connects the subjects.
A real workplace question rarely belongs to one page. Ask ONE can retrieve several approved sources and explain the connected answer in one place.
“I run a small electrical business and work at six workplaces a day.”
ONE Solo → reusable business identity → workplace inductions → permits → task information → Work Clearance → portable records.
Ask another question, open the exact source page, see the workflow visually, use Fair-Fit Pricing or continue a Gap Check / Value journey already completed in this browser.
WHAT YOU CAN ASK
Start with your situation — ONE will work out the subject.
The categories are examples, not limits.
Solo, SME or enterprise
“It is just me and my ABN.” “We have 18 people.” “We manage several companies.”
Employees, labour hire, contractors and short-term people
Describe people the way you normally would. Ask ONE can explain which plain-language group fits, then map Worker, Connected Worker, Safety Access, External Safety Pack and Billing Sponsor underneath.
Before, during and after work
Ask about Worker App information, pre-starts, Work Clearance, Start Work, hazards, Work Complete and close-out.
Permits, inductions and inspections
Ask how task activities trigger the relevant pathway and how the outcome reconnects to readiness.
SWMS, JSA/JHA, SOP and risk assessment
Ask what the terms mean and how ONE can adapt the pathway to industry, jurisdiction and workplace context.
Connected businesses, hosts and networks
Ask about principal contractors, labour hire, independent operators, transport, real estate, franchise/platform models and other connected-business structures.
Pricing, Fair-Fit and Savings Proof
Ask which pathway suits your scale, then use the connected calculators for the numbers.
Tenders, insurance and audit history
Ask how ONE can assemble, share and reconstruct the authorised work story.
WHAT MAKES ASK ONE SMARTER
It should understand the question — not make you learn the website.
Maximum performance means ONE combines the right approved information, understands follow-ups, asks only for consequential missing context and knows when not to guess.
Search the whole approved public knowledge layer.
The production assistant can use hybrid keyword and semantic retrieval across website pages, FAQs, Safety Knowledge Centre material, approved commercial data and future jurisdiction resources.
Show exactly where the answer came from.
Every answer should point back to the relevant page or FAQ so the person can read the complete explanation and connected examples.
Remember what matters without putting technical memory on screen.
Role, industry, jurisdiction, approximate workforce size, current page and completed public Gap Check / Value steps can be reused within the browser session so the visitor is not asked the same question twice. The technical context stays behind the scenes unless the visitor deliberately chooses to change their situation.
Ask one small question — or say it is not known yet.
If jurisdiction, business type or another fact genuinely changes the answer, Ask ONE asks only for that fact. If the approved knowledge is still insufficient, it says so rather than inventing an answer.
A short follow-up should still make sense.
Ask “what about labour hire?” or “does that change in another jurisdiction?” and ONE carries the useful thread forward rather than starting from zero.
Real questions do not stay inside one page.
ONE can combine Network, labour hire, pricing, permits, inductions, Work Clearance, evidence and other approved subjects when the real situation crosses them.
PUBLIC WEBSITE BOUNDARYAsk ONE explains ONE. It is not your operational safety record.
Privacy & website useThe public website assistant does not access worker task records, live permits, inductions, evidence verification or Work Clearance decisions. Those controlled records remain inside ONE/OpsFortress.
DESIGNED NEXT INSIDE AUTHENTICATED ONE
Ask ONE — My Work can become the intelligence layer around live work.
This is a controlled authenticated direction, not a capability of the public website assistant. When implemented against permission-aware ONE records, the same conversational experience can explain the current work picture without taking the authorised decision away from people.
“Why can’t this job start?”
ONE could identify which current prerequisite is incomplete — for example an induction, permit, competency or pre-start — and show who owns the next action.
“What needs my attention this morning?”
ONE could summarise items within that person’s authority, such as expiring permits, tasks awaiting review, unresolved changes or worker requirements that need action.
“Can I start?”
ONE could explain what is complete and what is still preventing Start Work. AI would not self-approve the job; the authorised release remains a recorded human decision.
Same principle.AI analyses and explains. Authorised people decide. ONE records the decision and evidence.
IF THE ANSWER IS NOT HERE YET
If ONE cannot support the answer, it should say so.
A weak or unsupported answer is a knowledge gap, not permission to invent one. Repeated gaps can become better FAQs, stronger subject pages or new approved resources.
PLAIN-ENGLISH ANSWERSBrowse the full FAQs
Grouped answers across ONE Solo, workers, Network, labour hire, pricing, records and more.
Open FAQs →DEEPER EXPLANATIONSSafety Knowledge CentreUse topic-based explanations when the question is about safety terminology or work processes.
Open resources →VISUAL EXPLANATIONSee ONE in ActionClick through the workflow when seeing the connected sequence is easier than reading about it.
Start the tour →READY TO CHOOSE?Pricing & Fair-FitSee the plans and let ONE help you find the lowest-cost suitable arrangement.See pricing →NEW COMMERCIAL & WORKFORCE KNOWLEDGE
Ask ONE can translate your everyday people descriptions into the ONE model underneath.
Your own team or an external person?
Ask ONE can start from employee, apprentice, contractor, labour-hire worker, sole trader or specialist language, then explain the underlying Worker or Connected Worker relationship without creating duplicate identities.
Ongoing digital management, short-term access or safety information only?
Ask ONE can explain when the underlying pathway is Connected Worker, Safety Access or External Safety Pack, including the A$20 / 30-day and A$5/day Fair-Fit rules.
Billing Sponsor is a separate choice.
Ask ONE can explain that payer is separate from employer, host, record owner, permissions and WHS duties.
Bulk roster, matching and review before activation.
Ask ONE can explain Team-and-above roster upload, one-identity matching, no automatic charges and how exceptions go to an authorised person for review.