Describe the work in normal language. You should not have to know which module, form or safety document to choose before you begin.
HOW ONE WORKS
Start with the work. Let ONE work out what matters next.
Tell ONE what you are going to do. ONE uses what it already knows, works out the context that may matter, and asks only for what is genuinely still needed. Reusing current information is designed to reduce repeated questions and entry.
Phone, tablet or computer — open the same ONE and see the work your role allows. Open ONE on your phone →
START NEW WORKONE
What are you going to do?
Replace a failed isolation valve at Riverside Apartments →
Riverside Apartments 3 workers Permit likely
ONE ALREADY KNOWSWorkplace · people · recent task facts
IN PLAIN ENGLISH
Tell ONE what the work is. ONE helps work out what comes next.
ONE reuses current information, asks only what is needed, and connects the task with the people, workplace, plant, controls, permits, inductions and evidence that apply.
ONE can prepare, recommend and surface gaps. Authorised people still review, accept, clear and release work where those decisions are required.
THE EXPERIENCE SHOULD FEEL SMALLER THAN THE SYSTEM
ONE shows the next action. It does not make people navigate the whole safety system.
A sole trader can use one dashboard for work and authority. A team can distribute those actions across workers, supervisors, managers and authorised people. The evidence still records who acted, in what capacity, on which version and when.
What am I doing today?
Start New Work, current tasks, upcoming work, Work Clearance and active work.
What needs my decision?
Review, acceptance, release, hazard response, permit authority or closure — only where that person holds the authority.
What must be current?
Licences, training, assessment, competency, inductions, permits, toolbox and expiries.
What can I prove later?
Released documents, versions, Work Clearance, permits, training, pre/post checks, evidence and close-out.
One person can wear several hats. ONE keeps the hats separate in the evidence trail without making the user manage them.
ONE CONTEXT INTELLIGENCE
ONE should work out the housekeeping before it asks you to do it.
Behind the simple Start Work experience, ONE can progressively identify the user, likely workplace, jurisdictional context, connected organisations, people relationships, inductions, permits, contacts and reusable records before asking what is still missing.
Identify→Recognise→Reuse→Confirm→Ask only what remains
THE DESIGN RULEDerive before asking.
Explore Context Intelligence →Reuse confirmed facts. Suggest probable context. Reconfirm what may have changed. Never invent a safety-critical fact.
TASK-FIRST
The task becomes the organising object.
The primary document is one projection of the controlled task facts — not the whole safety system.
Describe the work.
“I’m replacing the damaged pump in the western plant room.” A person should not need to choose a module first.
Use what ONE already knows.
Person, role, workplace, plant, existing task knowledge, competency, induction and other authorised current information.
Ask only what changes the pathway.
For example: “Will electrical power need to be isolated?” rather than repeating facts already known.
Connect the prerequisites.
Documents, permits, inductions, training, competency, plant, critical controls, checks and evidence where applicable.
Project one controlled work story.
Work document, worker view, the worker start sequence, pre-start, Work Clearance, active-work reporting, post-task, training, toolbox, sign-offs and supervisor inspection remain connected.
Route the decision to people.
ONE shows what appears ready, missing or changed. The appropriate authorised person reviews and decides.
THE KNOWLEDGE ADVANTAGE
Tell ONE once. Reuse what your business already knows.
Repeat work should increasingly ask “What’s different here?” rather than rebuilding everything from zero. Current facts can be reused while changed workplace, person, plant, permit or condition information is rechecked.
THE WHOLE READINESS PICTUREThe work document is only one part of being ready.
See Work Clearance →The applicable pathway may be a SWMS, JSA/JHA, SOP, Work Instruction or another controlled local process depending on the work and jurisdiction. Readiness can also depend on people, competency, inductions, permits, plant, pre-starts, critical controls, current evidence and authorised Work Clearance.
THE LOOP CONTINUES
ONE does not stop when the worker is told how to do the job.
The worker reviews the released task, chooses I'm ready to begin, completes the relevant pre-start, reaches the applicable Work Clearance decision and only then receives Start work. The same task can then capture hazards and changes during work, record Work complete, and drive post-task and permit close-out.
REQUEST → READY → WORK → COMPLETE → CLOSESee the end-to-end task lifecycle.
See Task Lifecycle & Close-out →Understand how the work remains connected from inception through final close-out and evidence.
COMMON QUESTIONS
Questions about this part of ONE.
Open only the question that matters to you.
What does someone have to tell ONE?
Start with the task and the workplace context ONE does not already know. The design goal is to reuse current information and ask only what is missing or different.
Does every task get the same questionnaire?
No. Questions should branch from the actual work, people, plant, materials, workplace, jurisdiction and changed conditions.
Can AI approve or release the work?
No. AI can draft, compare and recommend. Organisational acceptance, release and other consequential authority remain controlled human actions.
I still have another question. What should I do?
Use the green Ask ONE button or the full ONE FAQs first. Register Interest is for joining a ONE pathway, not routine product questions.
OPEN ONE
Open ONE. Keep it close to the work.
Use ONE on iPhone, Android, tablet or computer. Open your ONE access link and sign in. You can keep using the link or add ONE to your phone home screen.
- 01Open ONE
Use your ONE access link and sign in.
- 02Add to Home Screen
Save ONE to your phone for easy access.
- 03ONE is ready
Tap the icon to return to your work.
When your ONE access is available, use the app link you receive. These steps are for ONE itself, rather than saving this public website.
iPhone · add ONE to your home screen
- Open your ONE link in Safari.
- Tap Share. If needed, open More first.
- Choose Add to Home Screen, keep Open as Web App on if shown, then tap Add.
Android · add ONE to your home screen
- Open your ONE link in Chrome.
- Open the More menu beside the address bar.
- Choose Install and create shortcut, then Install, and follow the prompts. Some versions show Add to Home screen.
No App Store or Google Play download is required for initial ONE access.
INTELLIGENT ONBOARDING
ONE should derive before it asks.
ONE progressively learns the organisation, jurisdictions, workplaces and job sites, connected organisations, people, contacts, recurring work, inductions, permits and authorised answers that can be safely reused.
Recognise the person→Resolve organisation context→Suggest work location→Reuse confirmed facts→Ask only what changed→Start with the work
UNKNOWN stays visible. Safety-critical facts are not guessed simply to make onboarding shorter.