Count them once in the host plan.
Workers, supervisors, managers, owners and administrators who are part of the host organisation count once each in the host’s people total.
LABOUR HIRE & HOST ASSURANCE
Using labour hire? Keep the people, responsibilities and pricing easy to follow.
Labour-hire workers are usually external to the host organisation’s own people count. The host chooses what digital participation it needs for the work; the host, provider or another approved connected organisation can then be the Billing Sponsor.
LABOUR HIRE & HOST VIEWClear roles, access and commercial decisions
HOSTYour organisation
Sets the workplace and task requirements
LABOUR-HIRE PROVIDERABC Labour Hire
Supplies worker information for the arrangement
SUPPLIED PEOPLE12 supplied workers
BILLING SPONSORConfirmed before activation
IN PLAIN ENGLISH
Start by separating the host’s own people from supplied labour-hire people.
Your base organisation plan is based on your own people. When the host expects to pay for labour-hire digital participation, that external access is added in the same Pricing estimator so the buyer can see one combined estimated total.
Permissions — not extra people.
If a host supervisor or manager needs management / authorised access, that permission sits on the same person already counted in the host total. A Team plan with 10 people and 2 supervisors is still 10 people, not 12.
Keep them separate from the host headcount.
A supplied labour-hire worker is normally treated as an external person for the host. The host then chooses ongoing digital participation, short-term Safety Access or documents only.
LABOUR HIRE PRICING — THREE SIMPLE ACCESS CHOICES
First decide what the labour-hire person actually needs to do in ONE.
Do not start with product terminology. Start with the person’s practical participation. ONE maps the correct relationship underneath.
They need to use ONE with the host over time.
Use when the host needs an active digital relationship with the person across ongoing work.
Host accessConnected Worker · A$20 per active person / organisation / 30 days + GST
They only need to use ONE for a few days.
Use for limited digital safety participation. Fair-Fit stops the same relationship rising above A$20 in the 30-day window.
Host accessSafety Access · A$5 per active day + GST · capped at A$20
They only need released controlled safety information sent to them.
The person does not need to log in or participate digitally in ONE. The external digital-access charge is A$0. Sending the pack is not proof of acknowledgement, induction, training or Ready to Start Work.
Host accessExternal Safety Pack · A$0 external digital-access charge
Choose the payer after you know the access needed.
The host, labour-hire provider or another approved connected organisation can be the Billing Sponsor. Paying does not make the payer the employer, record owner or authorised decision-maker.
Commercial choiceBilling Sponsor
MIXED-WORKFORCE DEPOT
A mixed workforce is easier when you count the host people once and keep external people separate.
Think of a depot with its own workers, a host supervisor and manager, labour-hire workers and an outside maintenance contractor. ONE keeps each relationship clear.
HOST ORGANISATION / WORKPLACEDepot + fleet + work coordinationWorkplace rules · task context · plant · local induction · authorised decisions
DIRECT EMPLOYEESHost-employed peopleOne direct employment relationship
LABOUR-HIRE PROVIDERProvider-employed workersEmployment / supplied worker information
↓
Hosted workerMAINTENANCE CONTRACTORSeparate service businessTechnicians · competencies · service task records
ONE WORK ASSURANCE VIEWWho is doing the work · whose record it is · what this workplace/task requires · what remains unresolved
WORKED EXAMPLE — THE COUNT DOES NOT STACK8 host people + 3 labour-hire workers does not automatically mean 11 people in the host base plan.
The host has 8 of its own people. If 1 supervisor and 1 manager are among those 8 and both need management access, the host still has 8 people total — with 2 of the 8 holding management / authorised permissions. The 3 labour-hire workers stay outside that host people total.
Build the combined estimate →EXAMPLE · HARBOURFIELD + ABC LABOUR HIRE
Harbourfield needs 12 people from ABC Labour Hire. ONE keeps the roster, access and payer decision connected.
Harbourfield selects ABC Labour Hire
ONE identifies or matches the supplied workers. ABC can also be invited to provide its own roster instead of Harbourfield retyping the people.
Choose who should pay
Harbourfield can pay or nominate ABC Labour Hire as the Billing Sponsor for the digital relationship.
ONE sends one sponsorship request
“Harbourfield wants to connect 12 of your workers through ONE.”
ABC sees the host, access type, people and proposed commercial position.
ABC decides
Approve all · Choose workers · Decline
No charge activates merely because the request was sent.
If ABC declines
Harbourfield can sponsor the required digital access itself or use Safety Access / the External Safety Pack pathway where that better fits the work.
COORDINATION WITHOUT CONFUSION
ONE should know which organisation owns which fact.
Applicable duties can overlap and vary by jurisdiction and arrangement. ONE does not transfer those duties. It keeps the records, requirements and authorised decisions connected to the correct relationship.
LABOUR-HIRE PROVIDER MAY CONTRIBUTE
- Worker identity and employment relationship
- Licences, training and competency records it controls
- Provider-side consultation, onboarding and evidence
- Changes that affect worker suitability or availability
HOST MAY CONTRIBUTE
- Workplace hazards, rules and inductions
- Task, plant, permits and local control requirements
- Supervision / coordination arrangements
- Work Clearance and site-specific authorised decisions where applicable
DO YOU NEED DELIVERY — OR INDIVIDUAL PROOF?
Choose the evidence level the work actually needs.
Send the authorised labour-hire contact the released controlled pack.
The provider can brief its people using the pack. ONE records the recipient/version/transmission where supported. That is evidence the pack reached the organisation — not automatic proof each individual worker completed every readiness requirement.
Need each individual worker to participate digitally?
Use worker-level digital access for individual acknowledgement, applicable induction / permit / toolbox / pre-start participation, safety concerns and evidence that the information reached the person.
The distinction protects the buyer from paying for digital access they do not need without pretending a PDF email proves individual readiness.
WHO PROVIDES WHAT?
The provider, host, supervisor and worker each need a clear part of the picture.
ONE should not guess legal responsibility from the words “labour hire” or “host”. Duties can overlap and depend on the jurisdiction, the actual arrangement, and who can influence or control the work. ONE instead records who supplied each required piece of information, what remains missing and who must act next.
Supplies the worker and provider-held information.
Provider-side information may include identity, assignment, qualifications, licences, competency information, general training and other records the provider controls.
Controls the workplace and task context it is responsible for.
Host-side information may include the actual task, workplace hazards and controls, local rules, plant, emergency arrangements, induction, permits, pre-starts and changed conditions.
Coordinates the work through the permissions assigned to their role.
If the supervisor or manager is already one of the host’s own people, management / authorised access is a permission on that same person — not another headcount place. A job title does not automatically grant approval or release authority.
Receives and acts on the information relevant to the work.
The worker can view released information and complete the applicable acknowledgement, induction, permit, toolbox, pre-start or other enabled participation. Worker acknowledgement does not itself release organisational work.
ONE PERSON · ORGANISATION RELATIONSHIP
Match the person first. Then choose how this organisation needs to work with them.
ONE should identify the same Person/User without exposing another organisation's private information. A matching identity does not automatically make the host relationship free.
Connected WorkerA$20 per active person/organisation connection per 30 days + GST.ONE Safety AccessA$5 per active worker/day + GST, Fair-Fit capped at A$20 for the same relationship/window.Documents only / External Safety PackA$0 external digital-access charge when no paid digital participation is activated. Sending the pack does not prove individual readiness.Billing SponsorThe host, labour-hire provider or another approved connected organisation may pay without gaining extra permissions.
WHEN SOMETHING CHANGES
ONE checks what the change affects — not everything all over again.
Only affected work changes.
The worker's relevant task/site eligibility is re-evaluated and the right organisations see the status change.
Ask only for the new requirement.
ONE identifies the affected hosted workers and contractors rather than forcing the whole network to start again.
Future access ends. History stays.
The relationship can close while the evidence of what applied during the assignment remains reconstructable.
LABOUR HIRE FAQs
The questions a host should be able to answer before buying.
ONE should make the relationship clearer without pretending there is one universal answer for every jurisdiction or arrangement.
Do labour-hire workers count inside the host’s base plan people total?
Usually no. Count the host organisation’s own people once in the base plan. A labour-hire worker supplied by another organisation is normally kept separate for the host and only creates an external digital-access cost if the host activates Connected Worker or Safety Access. Documents-only External Safety Pack delivery has A$0 external digital-access charge.
How does the host count its supervisor or manager?
If the supervisor or manager is one of the host’s own people, count that person once in the host people total. If they need management / authorised permissions, assign that access to the same person. It does not create an extra headcount place.
Is it the labour-hire provider's responsibility or the host's responsibility to provide ONE?
ONE is a platform, not the duty-holder. There should not be a blanket either/or rule. The legal duties depend on the jurisdiction and the actual labour-hire arrangement and can overlap. Commercially, ONE can be held by the provider, the host, both organisations, or a worker's own ONE home where that fits. The important point is that ONE keeps the provider-side and host-side records and authority distinct.
Who keeps the worker's records?
The product model keeps each organisation as the owner/source of the records it controls. A labour-hire provider can manage supplied-worker and assignment information. The host can manage workplace, task, site induction, permit and local-control records. ONE links the relationship and shares only the authorised status or evidence needed for the work.
Can the host see everything the labour-hire provider knows about the worker?
No. Access should remain need-to-know and purpose-limited. The host can see the information or status authorised for the workplace/task relationship, not unrelated provider or personal records.
Who pays for the worker in ONE?
First choose what the person needs to do in ONE. Ongoing digital participation is A$20 per active person / organisation / 30 days. Short-term Safety Access is A$5 per active day, Fair-Fit capped at A$20 for the same relationship/window. Documents only has A$0 external digital-access charge. After that, the host, labour-hire provider or another approved connected organisation can be the Billing Sponsor. Payment does not change employment, record ownership, duties or permissions.
Does a host workplace induction replace the labour-hire provider's onboarding?
No. They serve different purposes. The provider may have its own employment, training and assignment processes; the host may have workplace-specific induction, hazards, access rules, permits and task requirements. ONE connects them without treating one as automatic proof of the other.
What happens when the worker moves to a new host?
The person's identity and provider-held information can remain current while the new host relationship creates a new workplace/task context. ONE should reuse what remains current and ask only for the new relationship and site-specific requirements.
What happens to the history when the assignment ends?
Future access can be removed while the historical assignment and work evidence remain preserved in the appropriate organisation and task histories. ONE is designed to retain traceability without leaving unnecessary ongoing access open.
Do not type the supplier’s workforce twice.Invite the labour-hire provider or contractor to supply/manage its roster. ONE can match identities, flag duplicates and prepare the host relationship for review.
WHO PAYS & WHO SUPPLIES THE ROSTER?
The provider can supply the people information. The host can choose the access it needs. The payer is a separate choice.
For Team, Business, Pro and Enterprise, the host can upload a roster or invite the labour-hire provider to supply/manage its roster. ONE matches people and shows the proposed access and cost before any paid relationship is activated.
Upload / provider roster→ONE matches people→Group supplying organisation→Show access + sponsor options→Authorised confirmation→Activate
The host sponsors the connection it needs.
Use Connected Worker for fuller ongoing management or Safety Access for short-duration participation.
Send one sponsorship request for its supplied people.
The provider can approve all, approve selected or decline. No charge activates merely because the request was sent.
The work pathway does not disappear.
The host may sponsor instead, use Safety Access where appropriate, or send a controlled External/PDF Safety Pack. Delivery alone does not establish that each individual is Ready to Start Work.
EXAMPLEWorker: John · Host: Harbourfield · Supplier: ABC Labour Hire · Billing Sponsor: ABC Labour Hire.
Build the combined estimate →ABC can pay for John's Harbourfield connection without moving Harbourfield's task records into ABC's account. If Harbourfield pays instead, the Pricing estimator can include that external access in Harbourfield's one combined estimate. Payment and permissions remain separate.